As part of an established hospitality group, we are positioned to draw from a wealth of resources and depth of expertise to deliver outstanding results. Our comprehensive approach encompasses hotel management and development, restaurant renovation and management, revenue management, interior design and specialised ad hoc services.
OUR APPROACH
We offer a fully managed service of tech-driven hospitality and building solutions. By combining a team of seasoned hospitality specialists with a modern technology suite, we remove all obstacles to ensure your properties are run smoothly. We do it all: from building and renovation solutions, to operational and commercial performance, to talent management and recruitment. We ensure independent hotels maintain their unique charm, while elevating them to become a member of pacificlucky.
Our team has experience in managing brands with multiple asset types. We maximise value and potential by evaluating operations, identifying key issues, and implementing necessary changes. We specialise in asset oversight and performance review, operational and development consulting, strategic planning and organisational restructuring, hotel market repositioning and brand relations, franchise and management company evaluation, and contract negotiations.
No detail is too small or too large for our team to handle. We provide turnkey solutions and take an integrated approach to hotel development that addresses every aspect of your business and of the travellers’ experience. Our active, detailed involvement from day one and our use of the best vendors and service providers ensures total quality management. We deliver on time, on budget solutions and guide you through the process.
We can help you restart and reposition for accelerated growth. Our experienced teams have helped businesses with changing market and customer demands with full audits of brand, operations, guest experience, menu and financial health. We partner closely to ensure we’re delivering streamlined operating performance, while future-proofing your financial structure with maximum return on investment.
We have an eye for design and know how to make each hotel unique. We balance classic foundations with traditional, local elements and captivating details. Every item we hand select has style, quality, and superior craftsmanship. Our interior design focus during hotel renovations help travellers feel at home with luxurious touches while helping them to escape to a new environment. Our locally-sourced designs help our hotels to blend into their natural environments, while our high-end choices make them stand out from competitors.
Unlike most traditional hospitality management companies, our on-the-ground networks give us unique insight to address hotel requirements and procurement challenges. From ground-up hotel developments to repositioning and renovation, we’ll give you a competitive advantage and innovative solutions wherever your next hotel is located.
We offer a more hands-off approach for those who want to retain their management services, but want to increase revenue. This flexible option connects you to a larger audience, while leaving the operational control of the hotel in the hands of the owner. A team of dedicated digital experts helps to direct more travellers to your offerings while offering you different levels of hotel management. Connected by pacificlucky is a high powered, distilled revenue management service with a focus on Artificial Intelligence optimisation that simplifies your tasks.
Want to pick and choose exactly what you need at the moment?
We provide ad hoc services to take your properties to new heights.
Our services:
• Regenerate underperforming properties
• Customised FOH & BOH audits
• Financial & operational performance assessments
• Guest/employee experience planning
• Brand, culture, and values foundation redesign
• Service delivery, operational practices, and stakeholder wellbeing concepting
• Hotel sales & marketing management
• Brand development & positioning
• Staff training & development
• Quality assurance & compliance
• Online presence management
• Food & Beverage concept development